The Jewel Shop Australia Store is dedicated to respecting your privacy and security.
It is our priority to make sure that you are, and feel safe and secure while shopping at The Jewel Shop.

The Jewel Shop Australia recognises the importance of Internet user privacy.
The site is enabled with secure online purchasing through secure (SSL) technology.
All information provided by you during the ordering process is encrypted for your protection. (You can confirm that you are in secure area when you see a solid key or a closed padlock along the top or bottom of your browser screen.
Please make sure your personal details are current and correct when using your Jewel Shop Account login.

We take credit card fraud very seriously.

All orders are checked before being processed!
Don’t assume your order will slip through unnoticed!
We reserve the right to cancel any transactions that we feel are high risk.
If your transaction is flagged in our system as suspected fraud or high risk, we will check your order and may need to phone you on the given number to ensure that the purchase has been made by the actual credit card holder.
If we find anyone trying to place an order using another person’s credit card details, The Jewel Shop will report all transaction information to the Australian Federal Police and banking authorities.
We use 3D secure for your secure payments on every transaction.
In summary, 3D secure authentication can help protect both merchants and customers from online payment fraud and prevent a customers’ credit and debit card being used if lost or stolen.
This security protocol is designed to provide an additional layer of security for online credit card and debit card transactions by providing improved security for Internet payments and keeping card holders details from being stolen.

When making a payment online the bank card issuer redirects the transaction to a 3D Secure page for secure verification and this helps card issuers and card holders with online shopping authentication by confirming the identity of their cardholder.

Customers must provide The Jewel Shop with complete and accurate details when making purchases.
If you are the cardholder you must provide your billing address to avoid failing the fraud check and add the shipping address into the order for the actual shipping address required.
The Jewel Shop is not liable if we are given an incorrect delivery address at the time of purchase or returned goods.
Any additional expenses in correcting the order are the responsibility of the customer.

PRIVACY POLICY

At all times we will endeavour to protect your personal information.
This Privacy Policy contains information on how we collect, use, disclose, store and deal with your personal information.
If you need any further information pertaining to a privacy matter, you should contact us.
Why do we collect your personal information?
We collect your personal information for the following purposes:-
Contact information (name, postal address, email address and mobile or telephone numbers)
username and password;
payment, purchase and transaction information (such as your payment card number, expiration date, security code, delivery address, and billing address)
customer service information (used for emails, customer service, comments, or messages)
We may also use this information for other reasonably expected purposes directly related to the main purpose of collection, including:
~ processing and delivery of your orders;
~ generating invoices and receipts;
~ performing credit checks and credit reporting;
~ supplying and issuing password and log-in information;
~ maintaining and managing your account;
~ debt recovery actions;
~ dealing with your enquiries and customer service purposes;
~ marketing other products and services to you;
For all other uses or disclosure, we will obtain your consent.
If you do not provide all or part of the information requested, the consequences of this may be that:-
~ we will not adequately be able to carry out our services to you.
~ we may not be able to carry out our services to you at all.
What personal information do we need to collect from you?
We may collect information including your name, address, contact phone and e-mail details.
How do we collect it?
We will collect personal information only by lawful and fair means and not in an unreasonable or intrusive way. This may be by way of online forms, emails or via telephone request.
We will only collect personal information about an individual, where it is reasonable and practicable for us to do so, from that individual only.
If we collect personal information about you from someone else, we will take reasonable steps to ensure that you are aware or have been made aware of the matters listed above (except to the extent that making you aware of these matters would pose a serious threat to the life or health of any individual).
Anti-spam policy
We will never rent or sell your personal information, including your email address.
Opting out of receiving marketing material
If you don’t want to receive newsletters, marketing promotions and offers, you can opt out by contacting us.
We may still need to send you essential information, such as invoices and accounts.
Updating your personal information
We take all efforts to ensure that the information we hold about you is accurate, complete and up-to-date. Largely we rely on you for the accuracy and completeness of the personal information you provide to us. You will need to let us know of any changes to your personal information so that we can update our records and ensure our records are accurate. You can update your personal information by logging into your account online and following the instructions or by emailing us your updated details.
Secure storage of your personal information
Keeping your personal information secure is a high priority. We take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.
If your information is no longer needed, we take all reasonable steps to destroy or permanently de-identify your personal information.
Keep your PIN, passwords and any identifying information safe
It is your responsibility to keep your PIN, logins and passwords secure. Anyone who knows this information can access your account. We accept no responsibility for personal information disclosed to persons who know your PIN, password or other identifying features.