The Jewel Shop is dedicated to respecting your privacy and security.
The following details our client information policy for this web site:
At the Jewel Shop we guarantee that every transaction you make at The Jewel Shop will be 100% safe. Our web site has security measures in place to protect against loss, misuse or alteration of the information under our control. The site is enabled with secure online purchasing through secure (SSL) technology. All information provided by you during the ordering process is encrypted for your protection. (You can confirm that you are in secure area when you see a solid key whilst using Netscape Navigator or a closed padlock when using Internet Explorer along the top or bottom of your browser screen. Please make sure your personal details are current and correct when using your Jewel Shop Account login.
We also absolutely guarantee that we will never on forward or sell your contact information to any other party.
All e-mail or other correspondence received from our web site visitors is treated with strict confidence.
We only use the information supplied by our visitors for the purpose of responding to the visitors’ questions and transactions.
We will not sell or otherwise disclose such information and e-mail addresses to external parties.
We will display your Customer Feedback and Testimonials on this site. If you do not want your comments, feedback or testimonials to be displayed please notify us via the Contact Us page.
What is your Returns Policy?
We have a no returns refund policy on all special orders; this includes all personalised and engraved jewellery.
The Jewel Shop is absolutely committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please contact us with your concerns.
To return products to The Jewel Shop, please use Registered Post for your package and mail to the address shown on your invoice. Unfortunately, the postage charges on returns are not refundable. However, if you are returning an item for exchange or replacement, you are not required to pay for the registered post return delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.
To ensure your complete satisfaction with your order we recommend that you contact us by email via our “Contact us” link on the website, use our Live Help for immediate response to any queries or questions regarding your enquiry.
If you require any special requests please ask!
We are happy to help in any way we can.
Our Quality Control team will inspect every delivery prior to shipping to ensure that the products you receive meet our high quality standards. We will not refund or exchange any products damaged after delivery. However, if you do receive a product, which is faulty, please don’t hesitate to call us to arrange free return delivery and an exchange or refund. Should a fault appear after your jewellery has been worn, it would be appreciated if you would give us the details of the fault or damage prior to returning it to us. To do this use the “Contact us” link on the website and a Customer Service representative will phone you to discuss the best option for your complete satisfaction.
Remember………Your happiness and complete satisfaction will always be our highest priority at The Jewel Shop
Do you make special orders?
We offer a professional Jewellery making service
We love to hear your requests for No Obligation to buy Wish Lists. We are always happy to have new ideas from you.
Trade Qualified Designer and Jeweller Kath will be very happy to work personally with each customer and discuss all your design and manufacturing ideas.
Our fine quality handmade designer jewellery is a very special gift.
Please use the Contact Us
Alternatively, we are contactable on Live Help during business hours Monday – Friday between 9am – 5pm, for immediate response to any queries you may have.
Who can I speak to with my concerns / questions before i place my order?
You are always welcome to speak to Kath or our office assistants.
Please use the “Contact Us” enquiry form page for any concerns or questions you may have before ordering
Alternatively, we have Live Help available for our customers during business hours Monday – Friday between 9am – 5pm, for immediate response to any queries you may have.
Can I get matching earrings, anklet, bracelet and necklace?
Yes in most cases we are able to manufacture matching earrings, anklets, bracelets and necklaces.
We are always happy to make requested items for no obligation listings.
Please contact us with your requests.
What should I do if I am concerned about a delay with delivery of my order?
If you have not received your item within seven business days of your postage notification email, please contact us as soon as possible and we will have our Australia Post business account manager follow up with a track and trace on your behalf.
What should I do if i don’t receive my parcel?
If you have not received your item within seven business days of your postage notification email, please contact us as soon as possible and we will have our Australia Post business account manager follow up with a track and trace on your behalf.
When will you post my order?
•We post all in stock orders within 48hours of receiving payment.
•We post all made to order and personalised orders within 7-21 days of receiving payment.
If you are concerned about your delivery please contact us to confirm the estimated dispatch of your order.
We post every business weekday Monday to Friday. (Excluding all national and Victorian public holidays)
We will always notify you by email when we have received your payment and when we have posted your order.
If we have an unexpected delay in processing your order we will contact you with an expected despatch notification.
How will my purchases be packaged?
All purchases will be gift boxed in our Logo Jewellery gift boxes
We will also Gift Wrap and Gift Tag all purchases
All our gift boxes and wrapping is free of charge With Our Compliments
What guarantees / reassurances do you have for shopping online with you?
We are current members of The Jewellers Association of Australia
The Jewel Shop is an Australian owned and operated family business. Kath is a qualified designer jeweller with over 20 years experience in the manufacturing, wholesale and retail jewellery industry.
Your complete satisfaction very important to us!
We offer a “No questions asked return policy” for your complete satisfaction and piece of mind for regular stock items, this excludes items made to order, special orders and all engraved, personalised and hand stamped orders as these products have a no refund no returns policy.
The Jewel Shop is dedicated to respecting your privacy and security.
The following details our client information policy for this web site:
At the Jewel Shop we guarantee that every transaction you make at The Jewel Shop will be 100% safe. Our web site has security measures in place to protect against loss, misuse or alteration of the information under our control. The site is enabled with secure online purchasing through secure (SSL) technology. All information provided by you during the ordering process is encrypted for your protection. (You can confirm that you are in secure area when you see a solid key whilst using Netscape Navigator or a closed padlock when using Internet Explorer along the top or bottom of your browser screen. Please make sure your personal details are current and correct when using your Jewel Shop Account login.
We also absolutely guarantee that we will never on forward or sell your contact information to any other party.
All e-mail or other correspondence received from our web site visitors is treated with strict confidence.
We only use the information supplied by our visitors for the purpose of responding to the visitors’ questions and transactions.
We will not sell or otherwise disclose such information and e-mail addresses to external parties.
Please take the time to read our customer feedback comments.
You are also welcome to telephone us, chat on our Live Help or email us with any questions or concerns you may have.
• We are committed to provide the highest possible level of customer service.
• With our attention to detail we supply only fine quality Jewellery.
• We treat all our customers with respect and appreciation as valued clients.
• We will be truthful and honest with all enquiries and transactions.
• We will value trust, uncompromising integrity and offer a professional and personal service second to none.
What happens if I am not at home when my order is delivered?
The Jewel Shop uses Australia Post Express eParcel to deliver parcels.
Signature is required for delivery. If you are not at home to receive the parcel, a card will be left for collection of your parcel from your local post office. If you believe your parcel should have arrived, check with your local post office first. We are very happy to track parcels for you.
What are the shipping / postage costs?
FOR AUSTRALIAN CUSTOMERS
COST: eParcel $12.95 for unlimited purchases in one transaction delivered to all Australian addresses.
We use Australia Post: Express eParcel Delivery
We Prefer Australia Post eParcel Delivery for your precious jewels
Using Australia Post eParcel:
eParcel delivery is registered, insured, tracked and traced
Each consignment carries a barcode, which is scanned during the delivery process.
Customers waiting for deliveries can view their consignment details using the Australia Post eParcel website: www.eparcel.com.au Please contact us for your tracking number to use this option.
All deliveries must be signed for on delivery.
If there is no one available to sign for delivery the courier will leave a delivery notification card advising that the parcel can be collected from the nearest local Australia Post office.
All your Precious Jewels will come to you with an invoice, gift wrapped and posted in bubble wrap and padded bag.
All Findings, loose Pearls and wires come in a Plastic Bags.
We are NOT able to offer local pick up.
If you are concerned about loss or damage – PLEASE CONTACT US
Item/s will be Posted to you from Geelong, Victoria by Australia Post
Express eParcel uses the express post network and in most cases delivery is usually 1 working day however, sometimes delivery times can be between 1-3 days and up to 6 days in some rural country areas.
Express eParcel Delivery is registered, insured and express courier delivered to your door.
FOR INTERNATIONAL CUSTOMERS
We are based in Victoria, Australia
International Customers are welcome.
We ship to Europe, United States, Japan, Canada, Hong Kong & New Zealand
For International Customers:
Please pay with pay pal ONLY
We will post items Registered International Airmail
-Registered Post International Parcels offers an added security service for merchandise items
-Proof of posting
-Signature on delivery.
-Available for items weighing up to 2kg with a value less than $500.
-Reliable delivery within 3 to 10 business days between metropolitan areas of major cities.
-Provides security handling for most destinations
-Reliable delivery to 159 countries within 3 to 10 business days
-Access to the world’s largest delivery networks
-Offers signed delivery at most destinations
-Delivery to PO boxes, metro, rural and remote areas
All prices shown are in AUS $
FOR ORDERS OVER $100AUD WE PREFER EXPRESS COURIER INTERNATIONAL
We will contact you for delivery cost to your address.
How can I shop successfully for Jewellery online!
How to successfully shop for Jewellery online!
Shopping for jewellery online is easy!
Here’s How
Look for clear photos! A well-photographed picture should give great clear detail.
•Look for a descriptive and detailed review!
•Read the description: a well-described item should give you a precise idea of the size, shape, color and so on. Nobody wants to find when they open their much awaited parcel the jewellery is nothing like they thought it would be.
•All measurements should be accurate to the millimetre!
•Photos are a great way to see the jewellery up close but until you read the measurements and compare them on a ruler it is often hard to imagine just how big the item actually is.
•Compare and understand descriptive details: diameter: how wide an item is across, length: how long an item is, height: how tall an item is, weight: how much an item weighs in grams, color: the actual real life color as many computer screens do show shades of difference in color, metal: solid gold, sterling silver, rose gold, white gold, gold plated, silver plated, genuine: is it a genuine product or an imitation or manmade version.
Shopping for jewellery for friends and all the family is easy when you know size.
Always measure with a ribbon or string around the neck/necklace, wrist/bracelet, ankle/anklet for each person you are shopping for as the size can differ a lot.
For example: A necklace for a man will generally be 50cms up to 70cms, for a teenager or woman the size will generally be 45cms up to 50cm and for children 40cms up to 50cms
A qualified jeweller can manufacture, repair and shorten jewellery using professional solder.
Buying charm bracelets with open jump rings for babies and children is not safe as babies put everything into their little mouths.
All charms should be professionally soldered to your bracelet for a safe and secure fit.
For example: all our charms are professionally soldered making them safe and secure and we are very happy to design, manufacture, adjust and resize special requests for babies, children, teenagers and adults in every size.
Ask for help if you are not sure about what you are looking at!
We will always respond promptly to your questions and will always be happier to know you are buying exactly what you actually want!
It is a Win, Win situation when our customer is very happy with their purchase and will return to buy more jewellery and we have fulfilled our desire to sell our jewellery products knowing it is exactly what our customer is looking for and will look forward to the customer returning to our store again!
Be sure to your order has a secure postage option.
You want to know the item is insured and will be guaranteed delivery.
Be familiar with postage costs so you can see if a seller is reasonable with postage costs.
Use the Australia Post postage calculator if you are unsure.
A courier service (eParcel) or registered post are the best options for jewellery as signature is required for delivery and there is always delivery proof available from Australia Post for tracing an item that has not arrived.
We will always follow up a missing parcel for you!
We will give you good old fashion service, fine quality jewellery, great value for money and those little extra trimmings like free gift boxes and free gift wrapping, Jewellery for gift giving is gorgeous when presented as we do!
We pride ourselves for putting personal service back into Shopping online!
New products are always under design and manufacturing in our workshop.
With some really lovely gift ideas for the all ages there is certainly something for everyone!
Cute, Sweet, Enchanting, Romantic and simply Stunning Jewellery for all ages.
What crystals do you use in your wedding jewellery?
We use Swarovski crystal beads in our jewellery making, simply because they are the best.
Swarovski crystals are second to none for glitter and sparkle.
Swarovski are the finest quality crystals in the world.
They were established in Austria during the nineteenth century and have become by far the most used crystal for wedding jewellery with their unmistakable brilliance to compliment any bridal gown.
The color range available is perfect for bridesmaids, flower girls and mother of the bride looking for color co-ordination.
Swarovski crystals come in an extensive color range.
We prefer the AB design crystals for our jewellery making which are available in all colors.
Please use the color charts for selecting the colors you prefer.
How do I take care of my pearl jewellery?
Taking care of pearls.
Your pearls are of organic origin with a soft and delicate porous surface.
To maintain their beautiful lustre, and to prevent damage, some simple care instructions should be followed.
• Store your pearls separately, away from other jewellery. A soft cloth bag is ideal.
• After wearing, wipe your pearls with a damp soft cloth to remove any perspiration, makeup or body oils.
• Ideally have your pearls rethreaded by a professional jeweller who offers a pearl re-threading service every 1-2 years. If you need to wash your pearls use warm very mild soapy water. Use a very mild pure soap and never use detergents. Rinse in clear water. Pat dry with a soft clean cloth. Lay out on a towel to dry. Do not use ultrasonic cleaners.
• Perfumes, skin preparations, hairspray and cosmetics all can be damaging to pearls. Complete your toiletry preparations prior to putting on your pearls.
• If you follow these simple steps your pearls could become an heirloom and be treasured for generations.
What are the Modern Wedding Anniversary Gifts?
First – Clocks
Second – China
Third – Crystal/Glass
Fourth – Appliances
Fifth – Silverware
Sixth – Candy/Iron
Seventh – Desk Sets
Eighth – Bronze/Pottery
Ninth – Linen/Lace
Tenth – Leather
Eleventh – Jewellery
Twelfth – Pearls
Thirteenth – Textiles/Furs
Fourteenth – Gold Jewellery
Fifteenth – Watches
Twentieth – Platinum
Twenty-Fifth – Silver
Thirtieth – Diamond
Thirty-Fifth – Jade
Fortieth – Ruby
Forty-Fifth – Sapphire
Fiftieth – Gold
Fifty-fifth – Emerald
Sixtieth – Diamond
What are the Traditional Wedding Anniversary Gifts?
1st – First – Paper
2nd – Second – Cotton
3rd – Third – Leather
4th – Fourth – Fruit / Flowers
5th – Fifth – Wood
6th – Sixth – Candy / Iron
7th – Seventh – Wool / Copper
8th – Eighth – Bronze / Pottery
9th – Ninth – Pottery / Willow
10th – Tenth – Tin / Aluminum
11th – Eleventh – Steel
12th – Twelfth – Silk / Linen
13th – Thirteenth – Lace
14th – Fourteenth – Ivory
15th – Fifteenth – Crystal
20th – Twentieth – China
25th – Twenty-Fifth – Silver
30th – Thirtieth – Pearl
35th – Thirty-Fifth – Coral
40th – Fortieth – Ruby
45th – Forty-Fifth – Sapphire
50th – Fiftieth – Gold
55th – Fifty-fifth – Emerald
65th Wedding Anniversary — diamond
70th Wedding Anniversary — platinum
75th Wedding Anniversary – diamond
What qualifications do you have?
Kath is an Award Winning trade qualified designer jeweller and qualified Professional Pearl threader with 25 years experience in the manufacturing, wholesale and retail jewellery industry.
We are current members of The Jewellers Association of Australia.
We have our very own stock of beautiful freshwater pearls, perfectly romantic for all your debutante, bridal and wedding requirements. Our bridal and wedding range will include flower girl, bridesmaid, mother of the bride and bombardier jewels and gift ideas.
Our comprehensive range of fine quality jewellery is designed and handmade made by Kath, our award winning designer jeweller or sourced from respected Australian jewellery trade wholesalers and manufacturers.
We are proud to offer this beautiful range of fashion, occasional and fine Jewellery for babies, children, teenagers, men and women.
We are able to manufacture special items and are very happy to discuss with you any special occasional or bridal and wedding Jewellery requests.
We are able to supply you with fine quality jewellery at reasonable prices through our online store for a simple, direct and easy shopping experience.
How do I care for my jewellery?
Proper care and handling of your jewellery can help it maintain its beauty and sparkle for years to come. When you have purchased your precious jewellery, it is important to take proper care to ensure it lasts and maintains its sparkle. The hardness of a gem is based on a gem trade standard called Moh’s Scale, developed in the 19th century. The scale rates the hardness of a material out of 10 and at each higher number it can be abrasive to a material with a lower number. Diamonds are rated at the highest of 10; rubies and sapphires are 9; emeralds and topaz are 8; garnets, tourmalines and quartz are 7. Those materials below 7 can be scratched including opal, turquoise, lapis lazuli, coral and pearl.
Gold, silver and platinum metals are only rated at between 2.5 and 4 on Moh’s scale of hardness which means they require special care, cleaning and storage.
Here are some simple and easy steps in maintaining your jewellery.
Do’s
It is very important to have your jeweller check your rings and other jewellery for wear and tear. Have them cleaned and polished at least once a year. Your jeweller may recommend that this be done more frequently on certain pieces.
Clean your diamonds with a mild liquid detergent and a soft brush, or one of the specially designed jewellery cleaners available from your jeweller.
Have your jeweller re-string your pearls once a year, as the strand could be stretched and by contact with chemicals such as perfumes and hairspray. Have pearls knotted between each one, this will prevent the loss of pearls if the string should break.
Wash your pearls with a softened cloth of mild soap and water after taking off to remove perfume, hairspray and cosmetics etc.
Wrap your pearls in tissue paper or place in a cloth bag when storing and keep them in a box away from other jewellery as you don’t want your other jewellery to scratch the pearls.
Storage your jewellery in a jewellery roll when travelling, it will keep the jewellery organised and free from tangles and scratches.
Don’t
Diamonds are durable, although they can chip. Avoiding this can be done by not wearing diamond jewellery while doing heavy manual work.
Remove jewellery before using household cleaners as they can contain chemicals which can be harmful to your precious jewellery.
Never allow your jewellery to come into contact with chlorine bleach, as it can pit gold alloys.
Never put your jewellery down thoughtlessly, as they can be easily misplaced or lost. Always put them into a lined box and store in a secure place.
Never wear your jewellery while showering or cleaning, as gold jewellery will develop a soapy film and dull the appearance.
Never expose your gemstones to salt water and harsh chemicals, which will dull and erode your gems.
Never rub silver with anything other than a polishing cloth or piece of felt.
Never allow sterling silver to come into contact with chlorine, as this will tarnish the jewellery.
Never clean cultured pearls with chemicals or abrasives, as this will damage and scratch the surface of the pearls.
Avoid allowing pearls to come into contact with perfumes, hairspray and cosmetics.
Never wear jewellery to bed or while participating in sport, as this may cause kinking, snagging or breakage.
What is the Jewellers Association of Australia Code of Ethics
JAA Code of Ethics
Members of the Jewellers Association of Australia Ltd (JAA) acknowledge that:
Fair and genuine competition is fundamental to the jewellery industry;
the highest professional and ethical standards and technical skills are necessary to maintain and enhance the reputation of the jewellery industry and uphold consumer confidence in the industry; and
the JAA Code of Ethics represents the guiding principles that govern the conduct of the JAA members.
Accordingly, JAA members will at all times adhere to the spirit and letter of this Code of Ethics.
1. INTEGRITY
JAA members will at all times:
Conduct themselves and their business with honesty, courtesy and integrity and in such a manner as to not bring disrepute to the jewellery industry.
Abstain from making false or misleading statements about any member of the jewellery industry.
Refrain from public criticism of any JAA member.
Provide full and accurate disclosure of the nature, quality, characteristics and origin of any merchandise offered or sold.
Abstain from engaging in any conduct or business practice that may directly or indirectly mislead or deceive customers.
Honour all guaranties, warranties and service policies as represented to customers as well as provided by law.
Implement the procedure provided by the CIBJO and the World Diamond Council’s “System of Warranties” to prevent trade in Conflict Diamonds.
Make every effort to deal only with companies that:
Do not exploit children or use child labour;
Provide adequate occupational health and safety conditions; and
Respect the environment.
2. PROFESSIONALISM and EXPERTISE
JAA members will at all times:
Strive to improve the knowledge, expertise and professionalism of themselves and their employees
Ensure that they remain familiar with current market conditions and trends that influence trading conditions in the jewellery industry in Australia and overseas.
3. COMPLIANCE
JAA members will at all times:
Abide by all Federal, State and local laws and regulations applicable to the jewellery industry.
Ensure that all promotional, advertising and selling material and practices comply with Federal, State and local legislation and any Jewellery Industry Code.
Use every effort to protect their customers against any fraud, misrepresentation or unethical practices that may arise in the jewellery industry.
Cooperate with any inquiry conducted by JAA to resolve disputes involving a customer or another JAA member.
4. INTERPRETATION AND ENFORCEMENT
The interpretation and enforcement of this Code is the sole responsibility of the JAA.
The acceptance of and adherence to this Code is a condition of membership to the JAA.
Should the JAA, in its absolute discretion, consider that a member has breached any provision of this Code, it may take whatever action necessary including suspending or terminating membership in the JAA.
The exercise of the JAA’s discretion in the suspension or termination of a membership is without that member’s right to compensation or to recover fees paid but must be carried out according to the principles of natural justice.
The JAA reserves the right to amend this Code from time to time, and members shall be required to comply with these amendments. Any such amendments will be communicated to members prior to their effective date, and posted on the JAA website.
Who are The Jewellers Association of Australia?
The Jewellers Association of Australia was established early last century to represent and protect the interests of both the jewellery industry and consumers.
The Jewellers Association of Australia is a national association with membership representing over 2000 outlets, covering all areas of the jewellery industry from manufacturing, to wholesale, to retail.
What is a JAA Member?
JEWELLERS ASSOCIATION OF AUSTRALIA
Members of the Jewellers Association (JAA) are committed to quality, professionalism and value in accordance with their Code of Ethics.
In addition, many support the Jewellery & Timepieces Industry Code which binds jewellers to fair trading practices, ethical competition and credible pricing.
So why not reward yourself, or someone special, with the purchase of jewellery from a JAA jeweller.
SHOP WITH CONFIDENCE WHERE YOU SEE THIS SIGN
JAA members:
•Belong to a premier trade association that provides national leadership •Show that their business meets high standards of customer service, jewellery knowledge and ethical trading •Receive practical and tangible benefits to improve their bottom line and help the industry remain competitive •Are represented internationally at CIBJO (the World Jewellery Confederation)
Are your products genuine?
All products are genuine as stated in each individual product description.
We guarantee the authenticity of all our products.
