SHIPPING and DELIVERY
COST: eParcel $9.95 for unlimited purchases in one transaction.
We will post on business week days Monday – Friday excluding all Victorian public holidays.
We will send all orders by Australia Post Express eParcel.
EXPRESS POST ePARCEL
Express Post eParcel combines the benefits of Post eParcel – such as computerised lodgment, scanning at various points during processing and signature on delivery – with guaranteed next-business-day delivery within the Express Post network.
BENEFITS OF USING EXPRESS ePARCEL DELIVERY
An almost paperless despatch process.
Transit cover is available up to $5,000 per article.
SECURITY AND RELIABILITY
Parcels are processed through Australia Post’s Express distribution network;
Using Australia Post eParcel
Electronic consignment using Australia Post eParcel software.
Tracking and proof of delivery are available on-line at www.auspost.com.au
Each consignment carries a barcode, which is scanned during the delivery process.
Signature and proff of delivery is recorded on delivery
Ability to check the status of the delivery by customers both sender and receiver, via the Internet at www.auspost.com.au
Parcels are scanned and transferred to the delivery person for final delivery;
Upon delivery, a signature is obtained and the parcel scanned;
If no one is at the delivery address to sign and receive the parcel, a delivery notification card will be left advising that the parcel can be collected from the nearest post office. Please Contact Us If you have any questions about your delivery status, if you are concerned or require us to follow up on your delivery for you.
Ordering Personalised Jewellery
When ordering personalised jewellery it is important to note:
Currently orders are taking approximately 14-28 business days to be posted to you.
Urgent orders are available; Please feel free to use our Contact Us for an urgent order confirmation before placing your order if you are concerned about your delivery date.
Keeping you informed
We try to keep stock of all our designs for immediate dispatch.
Due to the popularity of our products there are times when we need to have items restocked or manufactured to order; we buy directly from the manufacturing company to offer our customers the best prices.
In the event we need to have designs made to order manufacturing can take 3-14 days.
We will keep each customer informed with updated progress reports concerning all details regarding all orders, processing and shipping.
On completion of your order and payment confirmation by us your purchase/s will be posted to you within 2 working days.
For special orders, made to order, engraved and personalised jewellery and items that will be manufactured we will send an order status updated with an expected delivery to the email adress on your order.
For urgent orders Please CONTACT US for delivery updates.
If goods ordered are temporarily unavailable our friendly staff will telephone or email you.
Our sales representative will offer to either:
1. Supply of similar alternative goods for immediate dispatch
2. Place unavailable goods on "Back Order" with an approximate date for dispatch given to you
3. Cancel your order and fully refund all monies paid.
We are based in Victoria, Australia
International Customers are welcome.
We ship to Europe, United States, Japan, Canada, Hong Kong & New Zealand
For International Customers: Please pay with pay pal ONLY
Postage Costs: $18.95AUD Postage and Handling
We will post items Registered International Airmail
-Registered Post International Parcels offers an added security service for merchandise items
-Proof of posting
-Signature on delivery.
-Available for items weighing up to 2kg with a value less than $500.
-Reliable delivery within 3 to 10 business days between metropolitan areas of major cities.
-Provides security handling for most destinations
-Reliable delivery to 159 countries within 3 to 10 business days
-Access to the world's largest delivery networks
-Offers signed delivery at most destinations
-Delivery to PO boxes, metro, rural and remote areas
All prices shown are in AUS $
For orders over $100AUD we prefer Express Courier International.
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